Mount Saint Mary's University

Instructional Design &
Canvas Support

Canvas FAQ
If you would like additional support and/or would like to set up a time to meet with an Instructional Designer, please check out our Canvas Support page which includes our availability and a reservation system.

The Creators of Canvas Support

Canvas also has a wealth of support that includes; Searchable Canvas Guides, 24/7 Live Chat, and 24/7 Phone Support.

Canvas FAQ

While Canvas is a very rich Learning Management System (LMS), to cover all of it would be overwhelming. Not to mention, the creators of Canvas have put together a huge repository of guides on how to do ALL things Canvas (see below).

The following are our tutorials covering the essentials of Canvas. The following are the most commonly asked questions.

Questions

  1. Logging Into Canvas
  2. Getting Around Canvas
  3. Adding Your Syllabus
  4. Taking Attendance
  5. Managing the Gradebook
  6. Modules: Adding Content To Your Course
  7. Entering Grades
  8. Importing from an Angel Export Resource
  9. Changing Assignment Grade Display From Points to Percentage
  10. Keep Attendance From Impacting Grades
  11. How do I customize the courses that show up in the Canvas Dashboard?
  12. How to make my course available to my students?
  13. How do I add my syllabus?
  14. How do I setup my Gradebook?
  15. How do I take attendance?
  16. Will my Angel course(s) automatically be imported into Canvas?
  17. Course Size Limitations
  18. Add MSMU Email to my Apple iPhone or iPad
  19. Add MSMU Email to my Android

Answers

Q1: Logging Into Canvas

Q2: Getting Around Canvas

Q3: Adding Your Syllabus

Q4: Taking Attendance

Q5: Managing the Gradebook

Q6: Modules: Adding Content To Your Course

Q7: Entering Grades

Q8: Importing from an Angel Export Resource

Q9: Changing Assignment Grade Display From Points to Percentage

Q10: Keep Attendance From Impacting Grades

Q11: How do I customize the courses that show up in the Canvas Dashboard?

The Dashboard is the first page that shows up when you log into Canvas. The Dashboard can be customized to only show the courses you flag with a Gold Star. Use these tutorials to learn about the Dashboard and Customize your Course List.

Q12: How to make my course available to my students?

In Canvas there are 3 layers to publishing your course content; Global Course Publishing, Course Start and End Dates, and Publishing Module Content Items. These three layers are designed to give you the most control over how and when a student can see your course content.

  1. Global Course Publishing: In your Canvas course Home Page select the Publish icon located on the right side (more details).
  2. Course Start and End Dates: Students can only see your course between the term dates established in web advisor by your department.
  3. Publishing Module Content Items: Click on the Modules link in the left course navigation. To publish a Module Content Item make sure the cloud icon to the right of that item is purple with a check mark. Any cloud icon that is gray with an X will not be seen by students. The same is true for Modules as a whole. (Click here for more details).

Q13: How do I add my syllabus?

There are two ways to add your Syllabus to Canvas. You can copy and paste your Syllabus or link to a file (more details)

Q14: How do I setup my Gradebook?

Columns are automatically created in the Gradebook when you create and publish assignments, graded discussions, and graded quizzes and surveys. A column is also automatically added for the Attendance tool. Click here to learn more about the Gradebook.

Q15: How do I take attendance?

Q16: Will my Angel course(s) automatically be imported into Canvas?

Unfortunately transferring content from Angel to Canvas is not a seamless process. It involves exporting a archive/zip copy of your course from Angel, and then importing that zip to the destination Course. Because there are many instructors, several courses per instructor, and an uncertainty as to when each course will be offered - we chose to empower instructors by encouraging them to download an archive of their course before July 15th, 2016 (the last day Angel would be available).

For the reason above, content cannot be transferred automatically and faculty will only be able to see current courses in Canvas. However, we archived all of the Angel courses just in case an instructor was unable to archive/zip their Angel course. If you were unable to archive/zip your Angel course by the July 15th, 2016 deadline, or you somehow misplaced your archive, please schedule a meeting with an Instructional Designer or Luis Moran (lmoran@msmu.edu).

PLEASE NOTE: For the quickest turn-around, please provide the details of the course(s) you seek when requesting a meeting (e.g. Course Code, Course Title, and Term Offered). This way the Support Representative can have your courses copied to a usb drive by the time you arrive. You will need to schedule a face-to-face session in order to receive the USB drive, this cannot be done via email or over the phone.

Q17: Course Size Limitations

  • Each course has a total limit of 500 MB.
  • Each file upload has a cap of 50 MB.

Q18: Add MSMU Email to my Apple iPhone or iPad

Q19: Add MSMU Email to my Android